Refund policy

Returns
We want you to love what you ordered. Bras, bralettes, sleepwear, robes, loungewear and shapewear (except bodysuits) can be returned within 14 days of delivery.

To be eligible, items must be unworn, unwashed, free of perfume, deodorant and makeup, and returned with all original tags and packaging attached. Silk sleepwear must be returned in its original sealed packaging.

Final sale items
For hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Panties, thongs and briefs
- Bodysuits
- Swimwear bottoms

How to start a return
Email us at info.primeoutlet@gmail.com with your order number and the items you would like to return. We will reply within 1 business day with return instructions. Items sent back without first contacting us will not be accepted.

Return shipping
Return shipping is the customer's responsibility. If we sent the wrong item or your item arrived damaged or defective, we will cover return shipping and send a replacement or a full refund.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Original shipping charges are not refundable. Your bank or card issuer may take additional time to post the refund.

Exchanges
Because most items are limited stock, the fastest way to get a different size or color is to return the original item and place a new order.

Damaged or incorrect items
Please inspect your order on arrival and contact us within 7 days if an item is damaged, defective or not what you ordered, so we can make it right.