FAQ

Can't find your answer here? Contact us, call (323) 209-0040 or email info.primeoutlet@gmail.com and we will reply within one business day.

Products

Are your products authentic?

Yes. Everything we sell is a genuine brand-name product. We do not sell replicas or unbranded items.

Are you an authorized retailer?

No. We are an independent retailer that buys surplus and overstock inventory in bulk from major U.S. retailers. Every item is genuine and new with tags, but we are not affiliated with or authorized by the brands.

Are the items new?

Yes. Every item is new and comes with its original brand tags attached.

Why are your prices lower than department stores?

We buy surplus inventory in bulk lots from major U.S. retailers. That lets us sell the same new, tagged products for less than full retail price.

Will a sold-out size come back?

Usually not. Most styles are limited stock, so once a size or color sells out it may not return. New styles are added regularly in New Arrivals.

Sizing

How do I find my size?

Use our size guide. It shows how to measure for a bra in two steps, plus size charts for bralettes, panties, sleepwear and shapewear.

My usual size is sold out. What can I try?

For bras, try a sister size: one band size up and one cup size down (for example 34C → 36B), or one band down and one cup up (36B → 34C). The cup volume stays the same. The size guide has a full sister-size chart.

Which sizes are available for a product?

Every product card shows the sizes currently in stock under the price. You can also use the Size filter on any shop page to see only the styles available in your size.

Shipping

How much is shipping?

Standard shipping is free on US orders over $50. Orders under $50 are charged the rate shown at checkout.

How long will my order take?

Orders are processed within 1 business day (Monday to Friday) and ship with USPS, UPS or FedEx ground services. Standard US delivery usually takes 2–5 business days after shipping. You will receive a tracking link by email as soon as your label is created. Silk sleepwear ships separately from our partner and usually arrives within 3–8 business days.

Do you ship internationally?

Not at the moment. We ship within the United States, including APO/FPO addresses.

Returns

Can I return an item?

Bras, bralettes, sleepwear, robes, loungewear and shapewear (except bodysuits) can be returned within 14 days of delivery. Items must be unworn, unwashed and have all original tags and packaging. Silk sleepwear must be returned in its original sealed packaging.

Which items are final sale?

For hygiene reasons, panties, thongs, briefs, bodysuits and swimwear bottoms cannot be returned unless they arrive damaged or incorrect.

How do I start a return?

Email info.primeoutlet@gmail.com with your order number and the items you want to return. We will reply within one business day with instructions. Please contact us before sending anything back. Full details are in our return policy.

Can I exchange for a different size?

Because most items are limited stock, the fastest way is to return the original item and place a new order for the size you need.

My item arrived damaged or wrong. What do I do?

Orders and payment

Which payment methods do you accept?

All payment options available for your order are shown at checkout, including major credit and debit cards. Checkout is secure and handled by Shopify.